Find answers to common questions about digital door locks, digital gate locks, installation, compatibility, smart features, batteries, warranty, and after-sales support.
Doorlock.sg is a Singapore-based digital lock specialist providing digital door locks, digital gate locks, and smart locking solutions for homes and businesses.
The best digital lock depends on:
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Yes. If you are unsure which lock suits your door or gate, you can send us:
Our team will recommend a suitable model accordingly.
Our typical process is:
All our purchases include standard installation. However, special door conditions, non-standard cut-outs, reinforcement work, or additional modifications may involve extra charges.
Yes, in most replacement cases, the old lock will be removed during installation.
Installation time depends on the door condition, lock model, and any required adjustments, but most standard installations are completed within 1 to 2 hour
Yes. Most HDB main doors are compatible with digital door locks, depending on the door thickness, material, and existing lock structure.
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Yes. Digital gate locks can be installed on most HDB metal gates, provided the structure and spacing are suitable.
Yes. We provide digital lock solutions suitable for:
Yes. We offer door + gate bundle options for homeowners who want matching or integrated digital lock solutions.
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Yes. Selected models are available for:
Depending on the model, digital locks may support:
Yes. Most models allow you to register multiple users and manage access methods individually.
Yes, few models support:
This is useful for guests, helpers, tenants, or contractors.
Selected smart lock Xeno Alexi Pro models support remote unlocking
Many app-enabled models can provide unlock activity logs, showing who accessed the lock and when.
Most digital locks will give low-battery alerts before the batteries are fully depleted.
Yes. Many models support emergency power access via USB or Type-C port, allowing temporary power from a power bank.
Yes, most of the models include a mechanical key backup, depending on the product design and lock type.
Battery lifespan depends on usage, but in most cases, batteries can last several months under normal use.
Yes. We provide local after-sales support for:
Yes. Installation workmanship is covered according to the stated warranty period and service terms.
To help us assist you faster, please prepare:
Please check the following:
If the issue continues, contact our support team.
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We recommend:
Yes. We provide digital lock solutions for:
Yes. For bulk or multi-site enquiries, please share:
We will recommend suitable solutions accordingly.
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Find answers to common questions about digital door locks, digital gate locks, installation, compatibility, smart features, batteries, warranty, and after-sales support.
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