Privacy Policy updates
At Go Digital Lock / Doorlock.sg, we are committed to protecting your personal data and ensuring that your information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit enquiries, make purchases, or interact with us through online platforms.
1. Information We Collect
We may collect personal information including but not limited to:
- Full name
- Contact number
- Email address
- Billing and delivery address
- Order and transaction details
- Enquiry or service request information
- Website usage data and browsing behaviour
2. How We Use Your Information
Your information may be used for the following purposes:
- To process orders and payments
- To arrange product delivery and installation
- To respond to enquiries and customer service requests
- To provide warranty, support, and after-sales service
- To improve our website, products, and services
- To send promotional updates, offers, or marketing communications (where applicable)
3. Sharing of Information
We do not sell or rent your personal information to third parties.
Your information may be shared only when necessary with trusted service providers such as:
- Delivery and logistics partners
- Installation teams or technicians
- Payment service providers
- Website and marketing service providers
Such parties are only given access to the information required to perform their services.
4. Data Protection
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, misuse, disclosure, or loss.
5. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and improve website performance.
By continuing to browse our website, you consent to the use of such technologies.
6. Marketing Communications
If you provide your contact details, we may contact you regarding:
- Product enquiries
- Promotional campaigns
- Service updates
- Relevant marketing offers
You may opt out of marketing communications at any time by contacting us directly.
7. Access and Correction
You may request access to, correction of, or removal of your personal information by contacting us through our official customer service channels.
8. Policy Updates
We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, website functions, or legal requirements.
Any updates will be published on this page and will take effect immediately upon posting.
9. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through our official website or customer service channels.